QUALITY SERVICE, COMPETITIVE PRICES
This course prepares students to become certified in troubleshooting iPhone or iPad, and repairing iPhone models at an Apple-authorized service facility. Through interactive discussions and hands-on exercises, students will learn how to setup, navigation, features, and associated services of iOS devices. Students will also learn how to maintain, troubleshoot, and repair iOS devices.
Upon course completion, students will be able to perform the following:
• Identify and explore the controls on various iOS devices and practice using them.
• Identify the iOS devices that have Apple-specific components, such as the secure Element, the motion coprocessor, and the Taptic Engine.
• Describe the steps in the process for device setup and activation, including any issues that might arise.
• List common resolutions for battery-related issues.
• Back up and sync iOS devices.
• Discuss how to use engaging questions to better troubleshoot a customer issue, including appropriate open-ended and closed questions—and overall logical question progression.
• Describe how to use the tools and resources that help evaluate a device and issue.
• Discuss specific questions that help to identify the problem category of a customer’s issue, such as educational, environmental, software, or hardware.
• Use Apple documentation, approved tools, and appropriate service strategies to safely repair all models of iPhone 6, 6 Plus, 7, 7 Plus, 8, 8 Plus, iPhone X and iPhone XR.
• Training must be delivered through a mix of instructor-led training (ILT) and hands-on labs
• Receive an Apple iOS Technician certification